Customize your vibe

We currently follow a limited return policy:

• Returns accepted only if:

• Wrong product delivered

• Damaged/defective item received

• You must inform us within 48 hours of delivery

Unboxing video is mandatory for return approval

• Refund will be processed within 5–7 working days

• Refund mode:

• Original payment method or store credit

No returns on:

• Customized orders

• Correct products delivered without defect

• Delivery timelines vary based on location.

• Delays due to courier or external factors are not under our control.

• Please ensure correct shipping details.e.

French Terry (Premium Streetwear Fabric)

Q1: What is French Terry?

Soft, breathable fabric with loops inside – perfect for hoodies & sweatshirts.

Q2: How to wash?

• Machine wash in cold water

• Use mild detergent

• Turn inside out before washing

Q3: Can I use dryer?

• Avoid high heat

• Air dry recommended

Q4: Does it shrink?

• Minimal shrinkage if washed properly

🧇 Waffle Fabric (Textured Fabric)

Q1: What is Waffle fabric?

A textured, lightweight fabric with a unique square pattern.

Q2: Washing instructions?

• Wash in cold water

• Gentle cycle only

• Do not bleach

Q3: Ironing?

• Low heat ironing

• Avoid direct heat on texture

⸻

Streetwear (Graphic Tees & Hoodies)

Q1: How to protect prints/designs?

• Always wash inside out

• Do not scrub on print

• Avoid harsh detergents

Q2: Can I iron on print?

🚫 No – never iron directly on print

Q3: How to dry?

• Air dry only

• Avoid direct sunlight for long time

At Mitra, we ensure you love what you wear

• Exchange is allowed within 7 days of delivery

• Product must be:

• Unused, unwashed & in original condition

• With tags intact

• Only size exchange is allowed (subject to availability)

• Exchange is not applicable on:

• Customized products

• Sale/discounted items

Customer has to ship the product back (or reverse pickup if available